Can I reschedule my appointment? Portrait sessions may be rescheduled with 24 hour notice. Your session fee may be forfeited, if no advance notice is given.
How can I pay for my order? We accept Visa, Mastercard, Discover, cash and checks. We also offer no interest payment plans on some collections. There are NO refunds after you place your order.
How long before we can see the portraits? Approximately 2-4 weeks later, you will come back for your Premiere Ordering appointment, where you will view view approximately 20-40 beautifully retouched portraits and decide on your wall art, specialty products and prints.
How long before we get our products? Depending on what you order, it typically takes approximately 3-6 weeks later.
Will my portraits have a "Photoshopped" background? Usually, the totally fabricated backgrounds are done when and if Casey gets the inspiration to do so for a certain image. It is not typically something that is done to all images or by request. We work with you to find locations and backgrounds that suit your style.
How long do you keep the images? Unpurchased images are purged from our servers after your viewing session.
What is your refund policy? Sessions fees are credited towards a future session, within one year of deposit.
“No-Show” Policy We respect that your time is valuable. Our time is valuable, too. We are usually booked for at least 4-6 weeks out. Therefore, it is very important that you attend your appointment. There is a $25 fee for “No-shows” (clients that don’t call or cancel appointments or just don’t show up) will be charged $25 to your credit card on file. We put a lot of preparation and time into these appointments and pay staff to prepare for it. When you don’t show up, it leaves a gap in our scheduled day. With proper notice (24-48 hours), we could have booked someone in your place. So, if you need to cancel, please notify us within 24-48 hours.
How much do most people invest in these fine art portraits? Storybook Studios believes in custom wall art and home decor. You will keep these heirloom portraits for your lifetime and for generations to come. These portraits of your child will be beautiful fine art, to treasure for you and your family. We offer A La Carte prints that start at $85 and print collections that start at $400. Most people spend between $850-$3000. We try to offer products for every budget. We also work with you on a payment plan, if need be.
Do you offer digital files with all of the portraits? While we do offer digital images, we believe in creating true art pieces that won't be forgotten in a desk drawer and lost forever. We care about your portraits being around for generations. That being said, we do offer digital files in our digital packages, starting at $1599.
Many professional photographers will not hand over that disc at a low price point. The public mistakenly believe it’s because these photographers have a desire to “hold your images hostage” but that isn’t the case in most instances. Most photographers are DEDICATED to the artistry of photography. What this means is that they are selling a full service experience and are dedicated artisans who either print those images for you themselves or entrust their favorite professional photography labs to do it for you. They are not selling a DIY experience.
Full service photographers care about the entire process. They take time to ensure their images look as perfect as humanly possible, from the time of shooting (capturing that perfect moment!) to delivering a finished product (your image printed as a large 60" canvas or perhaps a custom Storybook). What this means is that the overwhelming majority of professional photographers take every step of the process seriously. From the camera equipment and lens choice they shoot with at your session, to downloading your images and editing those images on a calibrated monitor (many photographers pay for special equipment and software to custom calibrate their monitors with their professional lab of choice, this can be a painstaking process for many photographers because not all professional labs print images the same).
If a photographer sells digital images this is where the process stops. Sure, they created and edited images and turned them over to you, the consumer. So, what happens now? The final product is no longer tightly managed. Chances are you don’t have access to a professional lab. Chances are even greater that your monitor isn’t calibrated, so when you view the images your photographer sent you…you’re already at a disadvantage. It's a triple whammy if the lab you choose hasn’t calibrated or changed chemicals in awhile…you can end up with prints that are completely awful. All that for a set of professional images not worth displaying.
This, unfortunately, is the difference between beautiful images painstakingly custom-created for you by your professional photographer and lackluster images printed up by the local drugstore. The photography may be phenomenal but if your lab processing is off the image may as well be taken by an iPhone camera! The full service photographer is an artisan. They want to retain the image to present you with the absolute best quality image possible. The image they create for you is part of their vision and this vision is only fully realized when you take delivery of your beautiful photographs.
Printing, copying, downloading or scanning images without consent is in violation of copyright laws.